Accessibility Policy

Introduction

Tino-Gaetani & Co. is committed to ensuring equal access and participation for people with disabilities. We are dedicated to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity and are committed to meeting the needs of people with disabilities in a timely manner.

Purpose

The purpose of this policy is to outline our commitment to the Accessibility for Ontarians with Disabilities Act (AODA) and to provide guidelines on how we will achieve accessibility in our services and workplace.

Scope

This policy applies to all employees, volunteers, and third-party contractors who interact with the public on our behalf and to all individuals who use our services.

Accessibility Standards

We are committed to complying with all applicable accessibility standards under the AODA, including but not limited to the following areas:

1. Customer Service
   • We will provide goods and services in a manner that respects the dignity and independence of people with disabilities.
   • We will communicate with people with disabilities in ways that take into account their disability.
   • We will train staff and volunteers on how to interact and communicate with people with various types of disabilities.
2. Information and Communications
   • We will ensure that our website and web content conform to the Web Content Accessibility Guidelines (WCAG) 2.0, Level AA.
   • We will make feedback processes accessible to people with disabilities by providing or arranging for accessible formats and communication supports, upon request.
   • We will provide accessible formats and communication supports for people with disabilities in a timely manner and at no additional cost.
3. Employment
   • We will notify employees, potential hires, and the public that accommodations can be made during recruitment and hiring.
   • We will notify staff that supports are available for those with disabilities. We will put in place a process to develop individual accommodation plans for employees.
   • Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency.
4. Training
   • We will provide training to employees, volunteers, and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities.
   • Training will be provided as soon as practicable and will be ongoing to reflect changes in our practices and policies.

Feedback Process

We welcome feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns. Feedback can be provided in the following ways:

• Email: info@tgccpa.ca
• Telephone: 905-844-1939
• Mail: 200-481 Morden Road, Oakville, ON, L6K 3W6